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Terms & Conditions

Introduction is operated by Home Counties IT Ltd (referred to as " Toy Barn/we/our/us"). We are committed to abide by the Consumer Protection (Distance Selling) Regulations 2000, which you can read more about here.

Agreement summary

This is the summary of the agreement we have with you when you place order from us:

  • We will send you an email acknowledging your order after you've placed it.
  • Your order is accepted when the product you ordered is despatched.
  • We will debit the payment from your chosen method of payment at the time that you place your order.
  • You may cancel your contract with us for the goods you order at any time up to the end of the 28 days from the date you receive the ordered goods. For further information, please see section 4 in the Contract Details. website is operated by:

Home Counties IT Ltd. (t/a The Toy Barn)
Unit 5, Clipstone Brook Industrial Estate
Cherrycourt Way
Leighton Buzzard

Registered Company Number: 5652965 (Incorporated in England & Wales)
VAT Number: 878146483

All the other contractual details are set out below.

Contract Details

1. Prices

1.1 The prices payable for goods that you order are as set out on website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mis-priced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order.

1.2 Where a reduced price is shown alongside a 'Was' price, the item/s have been on sale at the higher price for 28 days or more. Prices labelled 'MSRP' or 'RRP' indicate the manufacturer's recommended retail price.

1.3 The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.

1.4 You may be required to pay for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

1.5 Price and availability information is subject to change without notice.

2. Payment

2.1 Payment can be made by the methods provided for you on website and you must be over 18 to make a payment.

2.2 We will debit the payment from your chosen method of payment at the time that you place your order.

2.3 All prices include VAT (where applicable) at the applicable current UK rate.

3. Acknowledging your order

3.1 Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.

3.2 If during processing we discover for any unforeseen reason that we cannot fulfill your order, we will cancel the order and email you explaining why (for example, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).

3.3 Your order is accepted and the contract concluded when the product ordered is despatched.

4. Right for you to cancel your contract

4.1 When you contract us as a Consumer, you may cancel your contract with us for the goods you order at any time up to the end of the 28 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

4.2 You cannot cancel your contract with us if you are not a Consumer. If you are seeking to order products in quantity, you will, unless we agree otherwise in writing, be assumed to be operating in the course of a business. As such, any supply will be on the terms of our Business to Business supply contract, a copy of which is available upon request.

4.3 To cancel your contract you must notify us by telephone, email, or in writing.

4.4 If you receive an item that you did not order, please notify us as soon as possible.

4.5 If you have received the goods (or they are in transit to you) before you cancel the contract then you must send the goods back to us at your own cost and risk. The goods must be in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken).

Our returns address is:

The Toy Barn
Unit 5, Clipstone Brook Industrial Estate
Cherrycourt Way
Leighton Buzzard

Please pack the items carefully so that they will not be damaged in transit. Damaged items will not be accepted back. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.

4.6 Once you have notified us that you are cancelling your contract, any sum debited by us will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. Cancellation by us

5.1 We reserve the right to cancel the order if:

  • We have insufficient stock to deliver the goods you have ordered.
  • We cannot obtain payment.
  • A product, price, or offer description fault has been identified.
  • We do not deliver to your location.

5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us as soon as possible.

5.3 We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of: our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

6. Delivery of goods to you

6.1 We will deliver the goods ordered by you to the delivery address you give us at the time you make your order.

6.2 Delivery will be made as soon as possible after your order is accepted.

6.3 In order to get your order to you as quickly as possible, we reserve the right to advise the couriers to deliver to a safe place, or neighbouring property, if you are, or appear to be, unavailable. When a signature or photograph is obtained as proof of delivery, we will not be liable for subsequent loss, damage, or destruction.

6.4 You will become the owner of the goods you have ordered when they have been delivered to the delivery address. Once goods have been delivered, they will be held at your own risk and we will not be liable for subsequent loss, damage, or destruction.

6.5 Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

7. Damaged or faulty items

7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.

7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable course of action is decided upon.

8. Proprietary rights and licences

8.1 All copyright in the text, graphics and layouts of this website, and in all software underlying the site is owned by or licensed to Home Counties IT Ltd.

8.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.

8.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

9. Trade Mark Information

9.1 "The Toy Barn" trade mark used within this website is the property of Home Counties IT Ltd. and other trademarks used are the property of their respective owners.

9.2 You are not permitted to use any of the above trademarks or any similar signs likely to confuse the public, without our prior written consent.

10. Use and storage of data

10.1 If you have bought something from us we will have your email address, phone number, address and payment details. If you choose to deliver items to a third-party (such as a friend) we will have their name, address and contact details. This information is only used to help us fulfill your order.

10.2 We also maintain an order history of your purchases. This allows us to track your deliveries and review your past purchases. We may offer you products or services we think you might like based on your order history. We also collect information of a general nature about visitors to our website. Our site also uses 'cookies'.

10.3 We may have to disclose some of your information to service suppliers, e.g. our chosen carriers, to enable us to fulfill your order.

10.4 We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

11. What are my consumer rights?

We are committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.

If you would like to read more of this legislation, please see here:

12. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

13. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions. We may vary the terms and conditions from time to time and the terms and conditions that govern any activity on this site shall be those displayed on the site at the time of the activity.